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Portal FAQs

Common questions about portal setup & services

Users can’t login / access the portal

1. Firewall - Make sure the users firewall isn't blocking access. Ask them to check with their internal I.T department and see if their firewall is blocking portal access.
2. JavaScript - Make sure Javascript is enabled in the users web browser.
3. Web Browser - Try an alternative web browser - Google Chrome, Safari, Firefox.
4. Internet connection - Try connecting to a different internet service provider or Wi-Fi network. If switching Wi-Fi network allows you to access the portal this will indicate there is a problem with the internet connection you are using (firewall or other security blocking access).

I can’t login / access the Editor - Confirmation needed error message

1. Confirmation Email is blocked - Please check your email application isn't blocking the email confirmation.
2. Spam / Junk - Please check your email Spam & Junk folders for the missing email confirmation.
3. Cookies - Check that your browser accepts cookies, and if not, turn that on.
4. Browser cache - Log out of the Editor, clear your browser's cache, then log back in.
5. Incognito-mode - Log in to the Editor via an incognito-mode window. If this doesn't work, request a new Editor setup link and try this step again.
6. New Editor link - Request a new Editor setup link, email studiojukes@gmail.com
7. Browser - Try logging in via a different browser (Chrome & Safari recommended)‍

Videos are not displaying on Training page

1. Google sharing - Navigate to the video on the Google Drive. The Share / Privacy option on the video embed needs to be set to 'Anyone with the link' and 'Viewer' to make the video viewable on the training page in the portal.
2. Embed link - Check that the Google share link for the video is pasted in the correct format (see examples below for reference).
Example default Google format (which is incorrect):
‍https://drive.google.com/file/d/1uXySMmpeqJJSjVRbIAptVK9cnheZo8Zk/view?usp=sharing
Example Correct format:
https://drive.google.com/file/d/1uXySMmpeqJJSjVRbIAptVK9cnheZo8Zk/

How do I sign up individual users?

1. Add /signup after the portal url in the address bar of your web browser.
Example - https://www.ab12345-study.com/signup
2. Hit enter.
3. From here you can fill out the signup form to setup individual user access.

How do I add attendee lists to the portal (CSV)?

1. To upload multiple attendees please use the CSV template.
Portal documentation and templates available here.
2. Please work through the CSV Checklist below before sending your CSV(s).
3. Once filled out send to studiojukes@gmail.com.

CSV Checklist:
Do:
 Add members details to all columns (for all members)
 Make sure the Membership column is filled in (Admin or Attendee)
 Double check all user details are correct
 Make sure passwords are at least 8 characters long
 Remove all spaces (before and after names, emails etc)
‍
Don't:
 Change the column titles
 Add more than one email per user
 Add the same email for different users

Training Resources - Powerpoint slide title is displaying the wrong filename

This is to do with how the slide has been exported / saved from Powerpoint as a PDF in the first place, and not an issue with the portal itself. The file is carrying over the original document template title rather than the filename. This is an issue with how Microsoft Office / Powerpoint sets the title by default in the settings for the file before exporting the PDF.
‍
Powerpoint solution:
Click here
‍
Adobe Acrobat solution:
‍You can also change the document title in Adobe Acrobat, by opening the PDF and going to File > Properties > Description > Title: Filename_Template_v1 In the title field you can change the name and then click ok and save the PDF.‍

How do I request a portal?

1. Fill out the Portal request doc
2. Send to studiojukes@gmail.com
Portal documentation and templates available here.

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